Shipping policy

Shipping Policy

Thank you for shopping with Sew Canadian. Orders are carefully prepared and shipped from our location in Sault Ste. Marie, Ontario, Canada.

Where we ship

Sew Canadian currently ships to:

  • Canada
  • United Kingdom

We do not currently ship to the United States or other international destinations.

Order processing

Orders are generally prepared for shipment within 2 to 4 business days, excluding weekends and statutory holidays.

Processing may take longer during sales, holidays, or unusually busy periods.

You will receive an order confirmation after placing your order. A shipping confirmation and tracking information will be sent once your order has shipped, when tracking is available.

Shipping within Canada

Canadian customers can choose from the available shipping options displayed at checkout.

Current shipping options may include:

  • Express shipping for eligible orders
  • Standard shipping for orders weighing up to 2 kg
  • Standard shipping for orders weighing between 2 kg and 30 kg

Standard shipping for qualifying Canadian orders is:

  • $14.90 CAD for orders under $200 CAD
  • Free for orders of $200 CAD or more before taxes

Estimated transit times generally range from 1 to 9 business days, depending on the selected shipping method and destination.

Shipping times begin after the order has been processed.

Shipping to the United Kingdom

Orders shipped to the United Kingdom are sent using an available Canada Post international service.

Shipping costs and estimated delivery times are calculated and displayed at checkout based on the order weight, destination, and available shipping service.

International delivery estimates begin after the order has been processed. Delivery may take longer because of customs inspections, carrier disruptions, weather, holidays, or local postal conditions.

Customs, duties, and taxes

Orders delivered to the United Kingdom may be subject to VAT, customs duties, import taxes, handling charges, or other fees imposed by UK authorities or the delivery carrier.

Unless specifically collected at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Sew Canadian does not control customs charges or customs-processing times.

Delivery estimates

All delivery times are estimates and are not guaranteed.

Sew Canadian is not responsible for delays caused by Canada Post, international postal services, customs authorities, weather, labour disruptions, incorrect addresses, or other circumstances beyond our reasonable control.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before placing your order. Contact us promptly if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping the order.

Damaged packages

Please inspect your order after delivery.

If your order arrives damaged, contact us promptly and provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the packaging
  • Clear photographs of the damaged product

Please keep the original packaging while the issue is being reviewed.

Missing or lost packages

If tracking shows that your order was delivered but you cannot locate it, please check with:

  • Other members of your household
  • Neighbours
  • Your building manager or reception area
  • The delivery carrier

Sew Canadian is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided. However, please contact us and we will help review the available tracking information.

Contact us

For questions about shipping or an existing order, contact:

Sew Canadian
Email: info@sewcanadian.com
Website: https://sewcanadian.com